Store Policy
Customer Care
At Kent Pet Shop, customer care is at the heart of everything we do.
We aim to provide friendly, honest, and knowledgeable support to every visitor - whether you’re a first-time pet owner or have years of experience. If you ever need advice on pet nutrition, behaviour, training, or general care, we’re always happy to help.
If you have any questions, concerns, or feedback, you can contact us in-store, by phone, or through the website, and we’ll respond as quickly as possible. Our goal is to make every customer feel welcome and supported.
Privacy & Safety
Your privacy and safety are extremely important to us.
Any personal information you share with Kent Pet Shop - whether through online enquiries, purchases, or in-store interactions - is kept strictly confidential. We will never sell, share, or misuse your data.
We follow standard security practices to protect your information and ensure safe communication. For customers attending events or training sessions, Dan also holds Enhanced CRB certification and full public liability insurance, giving you complete peace of mind.
Wholesale Inquiries
We’re happy to discuss wholesale orders for local businesses, breeders, trainers, or community organisations. If you are interested in bulk purchasing pet supplies or establishing an ongoing supply arrangement, please get in touch.
Let us know what products or quantities you’re looking for, and we’ll do our best to provide a tailored quote and reliable service.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments